Shipping & returns
Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original Civil ID, passport, or driving license will be required by our delivery team.
Please note that we do not do international shipping.
Whilst we make considerable effort to deliver all your products within 48-72 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days.
Before ordering online you should check the following:
- The item will fit through the doors.
- The item will fit the requirement.
- There is a clear path between the road and your front door.
- If you live in an apartment, the lift is adequate to take delivery in size and weight.
- If there are any access difficulties, please inform us in advance, on the day you should ensure that:
- There is a clear path to your house.
- Your floors are covered to prevent scuffing.
- Any delicate objects are put in a safe place.
CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
If you the customer cancel the order, https://estore.kazema.com shall cancel the order as per your request. However, the online transaction charges (if any) will not be refunded.
FAULTY PRODUCTS
If your product/s arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
REFUNDS ON https://estore.kazema.com SITE
If you are entitled to a refund, we will refund you according to the following criteria:
If https://estore.kazema.com is unable to procure product/s : a reasonable time of 7-10 days from the date of authorization has to be given.
If product/s are not working upon delivery.
If product/s are lost in deliveries.
If product/s cannot be repaired.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
https://estore.kazema.com will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables and accessories are still sealed, refund can be granted upon approval of https://estore.kazema.com within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back.
14 day Return Policy
Purchased products can be returned within 14 days of purchase. (Products must be sealed, unused and in a perfectly saleable condition with all accessories)
1. Send us an email
Send an email to kspecart@kazema.com with your order number and contact details. One of our staff will contact you to help you through the process.
2. Call us
Call 1850182 to register your return and one of our staff will contact you to schedule a pickup.